Gite Terms of Hire
Arriving & departing
In La Vienne gite, bookings run weekly from Saturday to Saturday; out of season it is possible to book different durations with different start dates. In La Haute gite, bookings can be as variable as you choose; pick your own start date and duration, all year round. After booking your holiday, you will be sent details of how to find us and where to collect the keys on arrival.
There are only two rules: arrival time is after 16:00, and departure time is before 10:00 ~ these times can be reviewed out of season, if I do not have any preceding or following guests.
Please advise us of your estimated arrival time so that I can schedule the cleaning of the two gites.
You must not leave children or pets unsupervised in the gardens.
These are no smoking properties
Linen is provided at no extra charge; this however, does not include cot linen – you should bring linen for cots in all cases (including pillows and blankets or duvets). All bedding and towels will be changed on Saturday’s or every seventh day.
Healthcare and Insurance
UK residents should obtain a European Health Insurance Card and personal travel insurance, including personal liability. It is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the personal belongings, public liability, since these are not covered by the Owners insurance.
Fuel and Water
In most cases, there will be no additional charge for electricity, water or logs. An electric reading is available daily online and any amounts over 3 € daily usage cumulatively, will be charged additionally. The allocated amount should be more than sufficient for your summer vacation; for long winter stays, if you like we can initially advise you daily so you can adjust your usage accordingly.
In the winter, there will be an initial supply of logs provided; should additional logs be required, we will ensure they are available to be purchased from us.
Visitors from the UK / USA will require travel adapters, these are widely available and should be purchased before travelling.
Properties with character
As you have chosen to holiday in an older property, please remember that much of its character and charm is due to its age. Our gites are over 100 years old and were built before the days of many of the current regulations; please bear this in mind. Remember that should traditional cottage features (low beams / several flights of stairs / access) be a problem for any member of your party, you should discuss this before you book. Please ensure at the time of booking that the property matches your individual needs, particularly relating to access to the property and garden; simply email us and we will be happy to give you further details.
We live in a beautifully rural hamlet, some neighbours earn their living from farming and countryside-hours can sometimes run into the late evening and very early morning. Please be tolerant when it comes to sounds and scents – it’s all part of being in the countryside.
We regret that we are unable to accept pets in La Vienne, but they will be considered in La Haute
Registered assistance dogs are allowed without exception.
Customers with allergies should be aware that we cannot guarantee that pets have not stayed in either property recently (see assistance dogs exception); we therefore cannot accept responsibility for any suffering which may occur as a result of such animals having been present.
It is your responsibility to ensure that, if you want to bring your pet with you, you familiarize yourself with the relevant information about Pet Passports, etc, and that you make all the necessary arrangements through your vet well before departure.
Laws, licensing requirements and age limits vary overseas, please make sure you are familiar with the driving requirements of France. Please ensure that you are carrying all the required documents and break-down items (bulbs / vests / triangles / breathalyser etc) in your car.
We will do everything we can to help those in your party with special requirements / or if you would like a little ‘extra treat’ on arrival for a special occasions (birthdays / anniversaries etc) – just let us have all the relevant information at the time of booking and I’m sure will will be able to accommodate your request.
Caring for your safety
We take the safety and wellbeing of all of our guests very seriously and our properties are well maintained for your comfort and safety.
Nevertheless, please remember that when you stay in unfamiliar surroundings, you must take special care of yourself and your family.
- Check the layout of your gite so that in an emergency you can get out quickly and easily.
- Check where the fire extinguisher and fire blanket are located, and read the instructions on their use.
- The property has a wood burning stove, if used, keep children and pets under close supervision and ensure that the fire is safely out before you go to bed.
- If you are unsure of how to use any electrical appliances, please ask.
- The property has electric, oil filled radiators; these must never be covered and if used, must be switched off before going out.
- Take special care when moving around the property at night; we do leave night-lights on the stairs.
- Keep young children off the deep window recesses.
- Garden Well: please ensure that children or anyone at risk (including pets) cannot access it. It is covered, but it is not locked as the well is jointly owned by 4 other properties
- There are several large barns on the property, the doors are locked but there may be accessible openings or windows, please ensure that children or anyone at risk does not enter them.
- Children and pets should be supervised by a responsible adult at all times.
- All activities during your holiday are undertaken at your own risk.
- The gite does not have a telephone but free Wi-fi is available throughout. Should you wish to leave our landline number with family / friends for urgent messages, please feel free to do so.
Protecting your environment, please:
- Don’t litter
- Don’t waste energy and water
- Guard against fire
- Respect the rights of land and property owners
- Protect local wildlife
A non-refundable deposit of 100€ is required at the time of booking. The full balance is required six weeks prior to the start of your holiday. After that date, this amount can only be refunded (*) if I am able to secure another booking for the duration in question.
(*) Refund: the amount to be refunded will be less charges and exchange rate conversions; it may also incur an additional 14% loss, if French social taxes have already been paid.
Cancellations due to declared major incidents i.e. weather / travel restrictions / natural disasters or even family emergencies: I am aware that sometimes events outside of our control do require some flexibility. I am willing to work with you to reschedule your holiday to a convenient time, even the following year, so that you do not suffer financially.
We work very hard to ensure that you will have an enjoyable holiday. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away with us and do not wait until you return home, when the chance of actively helping you has passed. Even if you think nothing could be done to make your situation better, please say something while you are on holiday so we can try to help you.
We hope you will have a wonderful stay.